Returns & Exchanges
We want you to be fully satisfied with your typing experience, which is why we offer a 30-day return policy on all mechanical keyboards and accessories in their original condition. Whether the switch feel isn't right or you've changed your mind, our hassle-free process ensures a smooth transition to your next upgrade.
Initiate Your Request
Log into your account and navigate to the order history section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.
Pack with Care
Place the keyboard, original keycaps, cables, and accessories back into the original manufacturer packaging to ensure the product remains protected during transit.
Ship to Our Warehouse
Affix the provided shipping label to your package and drop it off at any authorized carrier location, ensuring the RMA number is clearly visible on the exterior.
Inspection and Refund
Once our technicians verify the hardware's condition and switch functionality, your refund or exchange will be processed within 3-5 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing